Privacy policy and data protection

We are committed to protecting your privacy and handling your personal information in accordance with Australian law and best practices. This policy explains how we collect, use, and protect your data.

What information we collect

We only collect the information necessary to provide our services and operate our website.

• Contact information, such as your name, email address, and phone number, when you submit inquiries or sign up.
• Information related to your subscription and consultations, including communication history and scheduling details.
• Technical data like IP address, browser type, and device details for site functionality and security.
• Cookies and analytics data used to improve site performance and user experience.

How your information is used

Your information is used solely for service provision, communication, and website improvement.

• To manage subscriptions, schedule consultations, and maintain service records.
• To respond to your inquiries and provide customer support as needed.
• To improve website functionality, security, and user experience through analytics.
• To comply with legal requirements and regulatory obligations in Australia.

Legal basis for processing

We process data in line with the Australian Privacy Act and applicable regulations.

Your data is collected and processed only with your consent, to fulfill service contracts, or to comply with legal obligations.

Sharing information

We do not sell or rent your personal information. Sharing is limited and strictly controlled.

• Your data may be disclosed to service providers who support our operations, under strict confidentiality agreements.
• We may share information when legally required or to protect our rights and safety.
• Anonymous, aggregated data may be used for analytical purposes and site improvement.

Data security

We use industry-standard security measures to protect your information from unauthorised access, alteration, or disclosure. While no method is completely secure, we regularly review and update our practices to safeguard your data.

Your rights

You have certain rights regarding your personal information under Australian law.

• Access your personal data held by us.
• Request correction of inaccurate or outdated information.
• Request deletion or restriction of your data where appropriate.
• Withdraw consent to data processing at any time, subject to legal obligations.

Cookies and analytics

Cookies help us enhance your online experience and collect analytics data. You can manage your preferences or disable cookies in your browser settings.

Cookie policy Cookie policy

Contact us

For privacy-related questions or concerns, please contact our office using the details below.

Changes to this policy

We may update this privacy policy periodically. Please check this page for the latest information.